- Mission & Vision
- Our Core Values
- PWF in The Media
- Board of Directors
- Social Media Outreach
- Join our Mailing List
- Contact Us
- Research History
- Our Research Team
- Research Internships
- Current Studies
- Australia Research
- Abundance, Survival, Recruitment, and Realized Growth Rates of East Australia Humpback Whales
- Calving Rates and Intervals of East Australian Female Humpback Whales
- Connectivity and Interchange Between Humpback Whale Aggregation Areas along East Australia
- Match My Whale - a Humpback Whale Fluke Identification Project
- PWF’s Southern Hemisphere Humpback Whale Catalog
- Rate of Interchange Between East Australia and West Australia Humpback Whales
- Ecuador Research
- Hawaii Research
- Distribution and Accumulation of Marine Debris: Implications for Cetaceans
- Great Whale Count
- Hawaiian Humpback Whale Catalog
- Odontocete Distribution, Abundance, and Life Histories.
- Social Structure of False Killer Whales in Maui Four-Island Region
- Surprise Encounters with Humpback Whales
- Whale and Dolphin Tracker
- Other Projects
- Australia Research
- Donate to Help Fund our Research
- Donate Your Whale or Dolphin Photos
- Migaloo the White Humpback Whale
- You Can Help
- Become a Member / Renew Membership
- Donate Now
- Donation Specials
- Other Ways You Can Donate
- Adopt a Whale, Dolphin, Turtle or False Killer Whale
- Whale Regatta
- Maui Whale Festival Events
- Sponsor Run & Walk for the Whales
- Sponsor World Whale Day
- Made on Maui Fair Vendor Application
- Book an Eco-Cruise
- Choose PWF
- Ocean Store
Returns & Customer Service
Online Ocean Store Customer Support
Call (808) 856-8327 for customer support related to online orders or email us at email@example.com.
Ma'alaea Retail Store
Call our Ma'alaea Store toll-free at (800) 942-5311 ext.4 or use our direct line at (808) 249-8977. Our Ma'alaea Ocean Store is located at: 300 Ma’alaea Road, #100, Wailuku, HI 96793, USA
Lahaina Retail Store
Call our Lahaina Store at (808) 667-7447. Our Lahaina Ocean Store is located at: 612 Front St, Lahaina, HI 96761.
Exchange and Return Policy
We want you to be delighted with your purchase. If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for an exchange or refund with your original receipt. Most refunds are fully refunded in 3-5 days after we receive and process your return. If the reason for return is a result of our error, we will refund the cost of return shipping. You may also return the purchases to our retail stores listed above.
Some cancellations will occur due to order processing difficulties. Occasionally, orders or parts of orders may be cancelled by our system for various reasons. Some reasons are:
- The item(s) are not available.
- A duplicate order was placed.
- We cannot ship to address provided.
- We have difficulty in processing your payment information.
If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.
Pacific Whale Foundation Ocean Store collects sales/excise tax in Hawaii only at this time. Tax is not collected on shipping and handling charges on all shipments outside the state of Hawaii.
Shipping and Handling
Most purchases are shipped by USPS from our Ma’alaea store within 5 days from receipt of order. Please allow up to 10 business days for delivery of most items. If you have any questions please feel free to call (808) 856-8327 between the hours of 8am and 4pm Hawaiian Standard time.
Here are the shipping and handling rates that will be added to your order.
|Order Amount||Shipping and Handling|
|USA||Canada/Mexico||All other countries|
|0 - 10.00||$6.95||$14.50||$16.74|
|10.01 - 20.00||$7.95||$15.62||$17.86|
|20.01 - 30.00||$9.95||$16.74||$23.46|
|30.01 - 40.00||$11.95||$24.58||$40.26|
|40.01 - 60.00||$12.95||$32.42||$52.58|
|60.01 - 75.00||$13.95||$34.66||$57.06|
|75.01 - 150.00||$15.95||$41.38||$67.14|
|150.01 - 175.00||$18.95||call||call|
|200.01 - 250.00||$27.95||call||call|
Ocean Store can ship to international customers. Some products are available only to certain destinations while others are available worldwide.
Call us toll-free at (808) 856-8327 to place orders that will be shipped overseas. Note that you may incur a customs duty fee when products cross the border into your country; the duty fee is the responsibility of the customer. Please check with your customs agency for regulations.
If one or more items in your order are currently unavailable for shipment, you will be notified via e-mail when the item(s) become available.
Ordering Via Phone
If you prefer to order by phone, please call us at (808) 856-8327 between 8am and 4pm Hawaii Time.
We are always happy to help you if you have any questions or need assistance. Please email us at firstname.lastname@example.org.
Shop at our Ocean Store and make a difference.
Pacific Whale Foundation’s mission is to protect our oceans through science and advocacy. 100% of the profits from Pacific Whale Foundation's Ocean Store go to supporting research, education and conservation programs on behalf of whales, dolphins and the ocean environment.